Shipping Policy

Last Updated: September 23, 2026

At Pouchia, we are committed to providing a smooth, reliable, and convenient shopping experience. We understand how exciting it is to receive your new handbag, and we work to ensure that every order is carefully processed and delivered.

This Shipping Policy explains our shipping procedures, estimated delivery times, shipping charges, and other important information for customers in the United States.

1. Shipping Coverage

Pouchia currently serves customers within the United States. Orders are shipped to eligible U.S. addresses provided during checkout.

We do not currently offer international shipping.

2. Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

Our processing days are Monday through Friday, excluding weekends and public holidays.

Orders placed during weekends or holidays will begin processing on the next business day.

During periods of high order volume, processing may take longer than usual.

3. Shipping and Delivery Time

We aim to deliver your order as efficiently as possible.

These are estimated delivery times, not guaranteed delivery dates. Weather conditions, carrier delays, holidays, and other unforeseen circumstances may affect delivery.

4. Shipping Charges

Shipping charges, including any applicable free-shipping offers, will be displayed at checkout before you complete your purchase.

The final shipping cost depends on the shipping options available for your order.

5. Order Confirmation

After successfully placing your order, you will receive an order confirmation email at the email address provided during checkout.

Please review your order details and shipping address carefully to ensure that all information is correct.

6. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and tracking information, where available.

Tracking information may take 24–48 hours to update after your package has been dispatched.

7. Incorrect Shipping Address

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your shipping address, please contact us immediately at support@pouchia.shop.

We will make reasonable efforts to update your shipping information before your order is dispatched. However, we cannot guarantee address modifications once an order has been shipped.

8. Delayed Deliveries

Although we strive to deliver orders within the estimated timeframe, unexpected delays may occasionally occur due to severe weather, carrier disruptions, public holidays, or other circumstances beyond our control.

If your order has not arrived within the estimated delivery period, please contact our customer support team for assistance.

9. Lost or Missing Packages

If your tracking information indicates that your package has been delivered but you have not received it, we recommend checking your mailbox, front porch, and surrounding delivery areas.

You may also check with neighbors or contact the shipping carrier.

If you are still unable to locate your package, please email us at support@pouchia.shop with your order details. Our support team will assist you in investigating the issue.

10. Damaged Packages

If your order arrives damaged, please contact us as soon as possible after delivery.

Include your order number, a description of the damage, and clear photographs of the damaged product and packaging.

Our customer support team will review your request and assist you in accordance with our Returns and Refund Policy.

11. Multiple Shipments

Orders containing multiple products may occasionally be shipped in separate packages.

If your order is shipped separately, you may receive multiple shipping confirmation emails and tracking numbers.

12. Order Changes and Cancellations

If you need to change or cancel your order, please contact us as soon as possible.

We will do our best to accommodate your request if your order has not yet been processed or shipped.

Once an order has been dispatched, changes or cancellations may no longer be possible.