Payment Policy

Last Updated: September 23, 2026

At Pouchia, we are committed to providing a secure, convenient, and transparent shopping experience. This Payment Policy explains our payment procedures, transaction security, billing information, and payment-related issues.

1. Accepted Payment Methods

We accept major credit and debit cards, subject to the payment options available at checkout.

Available payment methods may include:

  • Visa

  • Mastercard

  • American Express

  • Discover

  • Other payment methods displayed at checkout

All payments must be successfully authorized before an order can be processed.

2. Payment Currency

All prices on our website are displayed in United States Dollars (USD).

Payments are processed in USD. If you use a card issued in another currency, your bank or payment provider may apply currency conversion fees.

3. Payment Processing

Payment is required at the time of checkout.

Once your payment has been successfully processed, you will receive an order confirmation email containing your purchase details.

If your payment is declined, please verify your payment information or contact your bank.

4. Secure Transactions

We prioritize the security of your payment information.

Payments are processed through secure payment gateways. Sensitive payment information is handled by the applicable payment provider using its security measures.

Pouchia does not directly store your complete credit or debit card details.

5. Pricing and Taxes

All product prices are displayed on our website.

Applicable sales taxes and shipping charges, if any, will be calculated and displayed during checkout before you complete your purchase.

The final order total will be clearly presented before payment confirmation.

6. Payment Issues

If you experience difficulties completing your payment, please ensure that your billing information is correct and that your payment method has sufficient funds.

If the issue persists, contact your bank or our customer support team at support@pouchia.shop.

7. Refunds

Approved refunds will be issued to the original payment method used during checkout.

Refunds are generally processed within 7 business days after approval. Your bank or payment provider may require additional time to credit your account.

For further information, please refer to our Returns & Refund Policy.

8. Fraud Prevention

To protect our customers and business, orders may be subject to additional payment verification.

If a transaction is identified as potentially fraudulent, we may contact you for additional information or cancel the order when necessary.