Returns & Refund Policy

Last Updated: September 23, 2026

At Pouchia, we want every customer to feel confident and satisfied with their purchase. If you are not completely happy with your handbag, we offer a straightforward return and refund process.

Please review our policy below to understand return eligibility, refund processing, exchanges, and other important information.

1. Return Eligibility

We accept returns within 30 days of delivery.

To be eligible for a return, your item must meet the following conditions:

• The item must be unused, unworn, and in its original condition.

• All original tags, accessories, and packaging must be included.

• You must provide your order number or proof of purchase.

• The return request must be submitted within 30 days of receiving your order.

Items that do not meet these requirements may not qualify for a refund.

2. How to Request a Return

To initiate a return, please contact our customer support team at support@pouchia.shop.

Include your order number, the item you wish to return, and the reason for your return.

Once your request has been reviewed, our team will provide return authorization and shipping instructions.

Please do not send items back without receiving return instructions from our team.

3. Return Shipping Costs

Customers are responsible for return shipping costs when returning an item due to a change of mind, personal preference, or an incorrect item selection.

If you receive a damaged, defective, or incorrect product, Pouchia will cover the applicable return shipping costs.

We recommend using a trackable shipping service to ensure your return reaches us safely.

4. Refund Processing

Once we receive your returned item, our team will inspect it to ensure it meets our return eligibility requirements.

You will receive an email confirming whether your refund has been approved.

Original shipping charges are non-refundable unless the return is due to our error or otherwise required by applicable law.

5. Exchanges

We offer exchanges for eligible products, subject to availability.

If you would like to exchange your handbag for a different color, style, or another available product, please contact our support team.

Our team will guide you through the exchange process and confirm whether your preferred item is available.

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.

Include your order number, a description of the issue, and clear photographs of the affected product.

Our team will review your request and arrange an appropriate resolution, such as a replacement or refund.

7. Non-Returnable Items

Certain products are not eligible for return, including:

• Gift cards.

• Items damaged through misuse or normal wear and tear.

• Products returned without their original tags or accessories, unless received defective.

• Items marked as final sale, where clearly disclosed at the time of purchase, subject to applicable law.

8. Order Cancellations

If you wish to cancel your order, please contact us as soon as possible after placing it.

We will make reasonable efforts to accommodate your request if your order has not yet been processed or shipped.

Once an order has been dispatched, it may no longer be possible to cancel it. However, you may request a return after delivery in accordance with this policy.

9. Late or Missing Refunds

If you have not received your refund after the expected processing period, please check your bank account and contact your payment provider.

If your refund is still missing, contact us at support@pouchia.shop with your order details so our team can investigate.