FAQs

General Questions

Q1. What is Pouchia?

A: Pouchia is a USA-based online handbag store offering stylish shoulder bags and tote bags designed for everyday use.

Q2. How can I contact Pouchia?

A: You can contact our customer support team at support@pouchia.shop for any questions or assistance.

Orders and Payments

Q3. How do I place an order?

A: Browse our collections, select your favorite handbag, add it to your cart, and complete the checkout process.

Q4. What payment methods do you accept?

A: We accept major credit and debit cards, including Visa, Mastercard, American Express, and Discover, where available. Accepted payment methods are displayed at checkout.

Q5. Can I cancel or modify my order?

A: Please contact us as soon as possible at support@pouchia.shop. We will try to accommodate your request before your order is shipped.

Shipping and Delivery

Q6. How long does shipping take?

A: Order processing takes approximately 1–3 business days, followed by 4–7 business days for shipping. The estimated total delivery time is 5–10 business days.

Q7. Do you offer international shipping?

A: Currently, Pouchia only ships within the United States. International shipping is not available.

Q8. How can I track my order?

A: Once your order has shipped, you will receive a confirmation email containing tracking information, when available.

Returns and Refunds

Q9. What is your return policy?

A: We accept eligible returns within 30 days of delivery. Items must be unused, in their original condition, and include their original packaging and tags.

Q10. How long does it take to receive a refund?

A: Approved refunds are processed within 7 business days to your original payment method. Additional bank processing time may apply.